Privacy Policy
Last updated: September 25, 2026
Forge Forward Transit Foundation (“Forge Forward,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect when you request or use our transportation services, how we use it, and the choices available to you.
Information we collect
- Contact details such as your name, phone number, email address, and preferred communication method.
- Ride details such as pickup and destination information, dates, times, trip type, passengers, accessibility needs, and notes needed to coordinate transportation.
- Eligibility and safety information that you choose to provide, including service-member or family relationship details and emergency-contact information.
- Consent and communications records, including SMS opt-in, opt-out, support requests, and feedback.
- Limited technical information needed to protect the service, such as browser, device, and security-log information.
How we use information
We use information to review and coordinate ride requests, communicate booking and driver updates, provide pickup reminders and ride-status notices, support riders, improve service quality, prevent misuse, maintain safety, comply with legal obligations, and administer our nonprofit programs.
How we share information
We may share the minimum information needed with authorized staff, screened volunteers or drivers, technology providers, communications providers, emergency responders, or professional advisers who help us operate the service. We do not sell personal information.
Mobile information, including phone numbers and SMS consent records, will not be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except service providers that support delivery of the messaging service. Forge Forward Transit Foundation does not sell mobile information or use the ride-notification program for marketing.
SMS communications
If you opt in through our booking form, we may send service-related text messages about your request, including booking confirmations, approval updates, driver assignment notices, pickup reminders, cancellations, and ride-status updates. Message frequency varies based on booking activity, typically 1–5 messages per ride request. Message and data rates may apply. Reply STOP to opt out or HELP for assistance. SMS consent is optional and is not required to request transportation.
Retention and security
We retain information only for as long as reasonably needed for transportation coordination, safety, records, dispute resolution, legal obligations, and legitimate program administration. We use access controls and reasonable administrative, technical, and physical safeguards. No method of storage or transmission is completely secure.
Your choices
You may ask us to update inaccurate information, request help with a communication preference, or ask questions about our handling of your information. For SMS, reply STOP or HELP to the message. You can contact us at forgeforwardtransitmain@forgeforwardtransit.com.
Minors and guardians
Riders under 18 may need verified guardian consent under our transportation procedures. We do not knowingly use a minor’s information for marketing.
Changes to this policy
We may update this policy when our services, technology, or legal obligations change. We will post the updated version on this page and revise the “Last updated” date.
Contact
Questions about this policy may be sent to forgeforwardtransitmain@forgeforwardtransit.com.